DestinationCarolinasUSA was
founded to serve domestic and international group tour planning
professionals. Participants in DestinationCarolinasUSA recognize that a tour operator's success depends upon the
service their clients receive at the accommodations, attractions,
restaurants, and other service providers chosen by the operator.
All DCUSA participants recognize
that the group travel industry is a partnership between tour
operators and the suppliers to which they entrust their clients.
The participants and management of DestinationCarolinasUSA pledge to be a partner dedicated to the success of your CarolinasUSA
itineraries. Thank you for entrusting your valued customers
to us, we will endeavor to live up to your every expectation.
We look forward to working with you in making every tour to
the Carolinas successful and memorable.
DCUSA participants recognize that you
are entrusting the "heart" of your business to their
care; each participant:
- Must be a member of local destination marketing organization
- Must have a designated, knowledgeable group tour contact
and alternate contact
- Must commit to returning group tour professionals' phone
calls within 24-hours
- Must ensure staff is trained in servicing group tours
- Must provide full and friendly service during the duration
of the tour's visit
- Must be willing to assist with special needs
- Must agree to provide Net rates to professional tour operators
- Must agree to a complimentary policy of no less than one
comp per 20 tour participants
- Must greet upon arrival, each tour contracted through DestinationCarolinasUSA contact
- Must offer adequate, preferably paved parking for motorcoaches
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